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Brocade Maintenance and Support


Rockland IT Solutions offers Third Party packages conducted by our OEM trained & certified experts for all of your Brocade Maintenance needs. Our Support packages for Brocade allow for savings up to 60% in annual costs while our proactive Brocade Support can extend the life of your Brocade Systems.

What We Support


Unlike many of our competitors, our in-house certified engineers can provide support for all of your Brocade storage needs. We support the following Brocade systems & models:

Silkworm

  • 1200
  • 2400
  • 4800

DCX

  • DCX-4S
  • DCX 8510
  • DCX 8510-4
  • DCX 8510-8

1GB

  • 2800 SAN
  • 2400 SAN

2GB

  • Silkworm 3900
  • Silkworm 3850
  • Silkworm 3800
  • Silkworm 3250
  • Silkworm 3200

4GB

  • 5000 SAN
  • M4700 SAN
  • M4400 SAN
  • 200E SAN
  • 4900 SAN
  • 4100 SAN

8GB

  • 5300
  • 5100 SAN
  • 300 SAN
  • 8000 SAN
  • VDX 6730
  • 6510 SAN

ICX

  • 6430 Switch
  • 6450 Switch
  • 6610 Switch

Extension Switches

  • 7800
  • 7600
  • 7500
  • 7500e

4GB

  • 415 HBA
  • 425 HBA

8GB

  • 804 HBA
  • 815 HBA
  • 825 HBA

10GB

  • 1007 HBA
  • 1010 HBA
  • 1020 HBA
  • BR1741M-k HBA

16GB

  • 1860 HBA
  • 1867 HBA

12000 Blades

  • BR-12000-0101

24000 Blades

  • BR-24000-0101

48000 Blades

  • BR-12000-0101
  • BR-48000-0102
  • BR-48000-0148
  • BR-48000-0150
  • BR-48000-0152
  • BR-48000-R0103
  • BR-48000-R0148

DCX & DCX4S Blades

  • BR-DCX-0101
  • BR-DCX-0102
  • BR-DCX-0148
  • BR-DCX-0164
  • BR-DCX-2101
  • BR-DCX-2102
  • BR-DCX-2148
  • BR-DCX-2164
  • FCOE10-24

DCX8510 Blades

  • BR-DCX8510-0102
  • BR-DCX8510-0148
  • BR-DCX8510-2102
  • BR-DCX8510-2148

Rockland Support Difference

Unmatched Service & Support

  • EMC Certified Engineers
  • Knowledge Across Multiple OEMs to Quickly Assess Errors
  • Personalized Customer Service with short SLAs
  • Replacement Parts and FRUs (Field Replaceable Units)
  • Access to Large Data Domain Inventory
  • Best Practices, Training and More

The Flexibility You Need

  • Avoid Complicated Maintenance Schedules and Renewals
  • Customizable Contracts
  • Avoid Hidden Fees & Unnecessary Upgrades
  • Keep & Upgrade Current OEM Equipment

Support Details

  • Parts replacement
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Email Alerts
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Technical Phone Support
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Training
    • Production Level (24×7): OPTIONAL
    • Secondary Level (9×5): OPTIONAL
  • On-site Spares Kit
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): OPTIONAL
  • Post Incident Check-In
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Phone Support
    • Production Level (24×7): 24×7
    • Secondary Level (9×5): 9×5