Home : Hardware Maintenance & Support : Data Domain Maintenance and Support

Data Domain Maintenance and Support


Rockland IT Solutions offers Third Party Maintenance packages conducted by our OEM trained & certified experts. Our Data Domain Support packages allow for savings up to 60% in annual costs while our proactive Data Domain Support can extend the life of your Data Domain Systems.

What We Support


Unlike many of our competitors, our in-house certified engineers can provide support for all of your Data Domain storage needs. We support the following Data Domain models:

  • DD120
  • DD510
  • DD530
  • DD565
  • DD580
  • DD140
  • DD610
  • DD630
  • DD660
  • DD690
  • DD880
  • DD160
  • DD620
  • DD640
  • DD670
  • DD860
  • DD890
  • DD2500
  • DD4200
  • DD4500
  • DD7200

Rockland Support Difference

Unmatched Service & Support

  • EMC Certified Engineers
  • Knowledge Across Multiple OEMs to Quickly Assess Errors
  • Personalized Customer Service with short SLAs
  • Replacement Parts and FRUs (Field Replaceable Units)
  • Access to Large Data Domain Inventory
  • Best Practices, Training and More

The Flexibility You Need

  • Avoid Complicated Maintenance Schedules and Renewals
  • Customizable Contracts
  • Avoid Hidden Fees & Unnecessary Upgrades
  • Keep & Upgrade Current OEM Equipment

Support Details

  • Parts replacement
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Email Alerts
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Technical Phone Support
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Training
    • Production Level (24×7): OPTIONAL
    • Secondary Level (9×5): OPTIONAL
  • On-site Spares Kit
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): OPTIONAL
  • Post Incident Check-In
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Phone Support
    • Production Level (24×7): 24×7
    • Secondary Level (9×5): 9×5