Home : Hardware Maintenance & Support : EMC Maintenance and Support

EMC Maintenance and Support


Rockland IT Solutions offers Third Party EMC Maintenance packages conducted by our OEM trained & certified experts. Our EMC Support packages allow for savings up to 60% in annual costs while our proactive EMC Support can extend the life of your EMC Systems.

What We Support


Unlike many of our competitors, our in-house certified engineers can provide support for all of your EMC storage needs. We support the following EMC models:

CX3 Series

  • CX3-10
  • CX3-10c
  • CX3-20
  • CX3-20C
  • CX3-20F
  • CX3-40
  • CX3-40F
  • CX3-40C
  • CX3-80

CX4 Series

  • CX4-120
  • CX4-240
  • CX4-480
  • CX4-960

CX Series

  • CX200
  • CX300i
  • CX300
  • CX400
  • CX500
  • CX600
  • CX700

AX Series

  • AX4
  • AX4-5f
  • AX4-5i
  • AX100
  • AX150

VNX Series

  • VNX5100
  • VNX5300
  • VNX5500
  • VNX5700
  • VNX7500

VNXe Series

  • VNXe3100
  • VNXe3300

NS Series

  • NS-40
  • NS-80
  • NS-120
  • NS-480
  • NS-960

NX Series

  • NX4

DMX1000 Series

  • DMX1000

DMX2000 Series

  • DMX2000

DMX3000 Series

  • DMX3000

DMX-3 Series

  • DMX-3
  • DMX-3-DBDC-XX

DMX-3 Series

  • DMX-4
  • DMX-4-DBDC-XX
  • DMX-4-DBDR-XX
  • DMX4-SYS24-XX
  • DMX$-SYS6-XX

VMAX Series

  • VMAXe
  • VMAX 10K
  • VMAX 20K
  • VMAX 40K

Rockland Support Difference

Unmatched Service & Support

  • EMC Certified Engineers
  • Knowledge Across Multiple OEMs to Quickly Assess Errors
  • Personalized Customer Service with short SLAs
  • Replacement Parts and FRUs (Field Replaceable Units)
  • Access to Large Data Domain Inventory
  • Best Practices, Training and More

The Flexibility You Need

  • Avoid Complicated Maintenance Schedules and Renewals
  • Customizable Contracts
  • Avoid Hidden Fees & Unnecessary Upgrades
  • Keep & Upgrade Current OEM Equipment

Support Details

  • Parts replacement
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Email Alerts
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Technical Phone Support
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Training
    • Production Level (24×7): OPTIONAL
    • Secondary Level (9×5): OPTIONAL
  • On-site Spares Kit
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): OPTIONAL
  • Post Incident Check-In
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Phone Support
    • Production Level (24×7): 24×7
    • Secondary Level (9×5): 9×5