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IBM Maintenance and Support


Rockland IT Solutions offers Third Party Maintenance packages conducted by our OEM trained & certified experts. Extend the life of your IBM system and save up to 60% in annual costs with our IBM Support package.

What We Support


Our in-house certified engineers can provide support for all of your IBM storage and maintenance needs, unlike many of our competitors.

  • Shark Storage
  • DS 3000 Series
  • DS 4000 Series
  • DS 5000 Series
  • DS 6000 Series
  • N Series

Rockland Support Difference

Unmatched Service & Support

  • EMC Certified Engineers
  • Knowledge Across Multiple OEMs to Quickly Assess Errors
  • Personalized Customer Service with short SLAs
  • Replacement Parts and FRUs (Field Replaceable Units)
  • Access to Large Data Domain Inventory
  • Best Practices, Training and More

The Flexibility You Need

  • Avoid Complicated Maintenance Schedules and Renewals
  • Customizable Contracts
  • Avoid Hidden Fees & Unnecessary Upgrades
  • Keep & Upgrade Current OEM Equipment

Support Details

  • Parts replacement
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Email Alerts
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Technical Phone Support
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Training
    • Production Level (24×7): OPTIONAL
    • Secondary Level (9×5): OPTIONAL
  • On-site Spares Kit
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): OPTIONAL
  • Post Incident Check-In
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Phone Support
    • Production Level (24×7): 24×7
    • Secondary Level (9×5): 9×5