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Isilon Maintenance and Support


Partnering with MSDI can help reduce your IT maintenance costs, allowing you to spend more time on development and innovation. With MSDI, save up to 60% on support contracts and upgrades by our third party maintenance services and OEM certified engineers.

What We Support


Our in-house certified engineers can provide support for all of your EMC Isilon storage needs, unlike many of our competitors. We support the following EMC Isilon models:

  • USP V
  • UPS VM
  • IQ Classic
  • IQ1440
  • IQ2250
  • IQ200
  • IQ4800
  • IQ12000
  • IQ1920
  • IQ3000
  • IQ6000
  • IQ10000x
  • IQ12000x
  • IQ5000S
  • IQ6000x
  • IQ32000x
  • IQ36000x
  • IQ72000x
  • EX6000
  • EX9000
  • EX12000
  • NL Node
  • X Node
  • S Node

Rockland Support Difference

Unmatched Service & Support

  • EMC Certified Engineers
  • Knowledge Across Multiple OEMs to Quickly Assess Errors
  • Personalized Customer Service with short SLAs
  • Replacement Parts and FRUs (Field Replaceable Units)
  • Access to Large Data Domain Inventory
  • Best Practices, Training and More

The Flexibility You Need

  • Avoid Complicated Maintenance Schedules and Renewals
  • Customizable Contracts
  • Avoid Hidden Fees & Unnecessary Upgrades
  • Keep & Upgrade Current OEM Equipment

Support Details

  • Parts replacement
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Email Alerts
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Technical Phone Support
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Training
    • Production Level (24×7): OPTIONAL
    • Secondary Level (9×5): OPTIONAL
  • On-site Spares Kit
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): OPTIONAL
  • Post Incident Check-In
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Phone Support
    • Production Level (24×7): 24×7
    • Secondary Level (9×5): 9×5