Hardware Maintenance & Support
When it comes to service and maintenance contracts, many don’t realize that they aren’t beholden to the pricey and often inadequate plans offered by OEMs, so they find themselves paying significant portions of their budget with little to show for it.
Rockland IT Solutions offers service plans at 60 percent the cost offered by OEMs, and with a third party provider like us you’re able to consolidate all of your various OEM plans into one, allowing you to free up time, money and resources to support your operation.
Rockland IT Solutions is service is more proactive than reactive in our support model. Rather than hoping someone shows up on site within the definite SLA and with the appropriate parts or solution to fix your issue, Rockland IT Solutions offers a customized spares kit which is placed on site so when a failure occurs, you’re not left hoping and wishing for someone to show up – the parts are already there.
What We Support
Unlike many of our competitors, our in-house certified engineers can provide support for all of your data storage needs. Some of the more popular brands that we service are:
Industry Leading Maintenance Support
Custom Maintenance and Service Contracts
We are more than happy to look at your situation and work together to develop a contract that fits your unique situation. Do you need somebody available 24 hours a day, 7 days a week? Or do you prefer to just have someone on standby during regular business hours? How about having someone proactively monitoring your IT infrastructure remotely, so you don’t have to? Or bringing someone in for onsite training? With us, you’ll get what you want, and only pay for what you want.
- Flexible SLA’s
- Lower acquisition (cost for more storage)
No Escalation: You Are Already a Priority
You will get a dedicated engineer with a direct email address and cell phone number. In other words, you’ll get the highest level of priority escalation, every time, and won’t have to waste time repeating yourself because the person at the other end will already know your IT system inside and out, and will remember exactly who you are and always serve as a single point of contact – starting from pre-sales and right through to maintenance and support.
- Dedicated support team
- Direct access to level 3 engineers
- Consistent contact
Onsite “Spare” Kits
We’ll send you a spares kit that will stay onsite at your location. If there is ever a part issue, a replacement is already onsite. We have warehouse inventory filled with replacements of anything you’d ever need.
- Increase business continuity
- IT efficiency
Save time and money by working with Rockland technicians remotely whenever possible. We can remote control your systems, walk you through processes over the phone, or contract with local engineers if need be.
- knowledge across multiple technologies
- Faster diagnosis and resolution
Simply contact us now and you can be working with our industry experts within the next 30 minutes!
- 290,000 square ft of storage, data center, and testing facilities
- 100,000 skus of EMC, Dell, Hitachi, Brocade, Data Domain, NetApp, Emulex, Isilon, QLogic and more.
- In-house Engineering Expertise to address all of your business needs
- Maintenance and Support packages that can save you over 60% of the OEM cost